Frequently Asked Questions (FAQs)

We source our seafood daily from trusted suppliers and ensure it's kept at optimal temperatures to maintain freshness.

Our seafood comes from sustainable fisheries in Japan, Indonesia, Malaysia, China, and other regions.

Most of our products are pre-cleaned, descaled, and ready for cooking.

We prioritize sustainable sourcing to protect marine life and ecosystems.

Our orders are carefully packed in foam boxes and securely sealed with ice packs.

You can modify or cancel your order within 1 hour of placing it by contacting our customer service.

Yes, we offer discounts on bulk orders. Contact us 98205313 for more details. 

Yes, please specify any request in the order notes, we will try our best to assist on the request.

You’ll receive an email confirmation with your order details as soon as your purchase is successful.

We deliver everywhere across Singapore.

Delivery is free for orders above $60. For orders below $60, a fee of $8 applies.

We deliver from Monday to Saturday, 12 PM to 5 PM.

No, we would need time to prepare the order and delivery usually takes 1 - 3 working days.

If you place an order from Monday to Friday before 4 pm, it will be delivered on the next business day, between 12 pm to 5 pm. However, if you order after 4 pm on a Friday, your delivery will be scheduled for the following Monday, between 12 pm and 5 pm.

Certainly! You have the flexibility to schedule your delivery up to one week in advance. Simply include your request in the order remarks, and we will make the necessary arrangements accordingly.

Rest assured, we've got a dedicated team to keep you informed when your order has been successfully delivered and left right outside your door. Your items will be securely packed in a foam box with ice packs and sealed, ensuring that they can stay fresh for 4-6 hours before any defrosting begins. Your satisfaction and peace of mind are our top priorities.

We regret to inform you that we do not provide a self-collection option. Our facility is a warehouse that is not easily accessible, making it inconvenient for customers to visit. The lack of nearby MRT stations, limited bus services with overcrowded conditions, and a shortage of parking spaces contribute to this inconvenience. Therefore, we recommend relying on our delivery services for a more hassle-free experience.

We accept credit cards, PayNow, and Grabpay.

If your payment fails, try using a different method or contact customer service.

Enter your discount code at checkout, and the discount will be automatically applied.

We offer refunds or replacements for orders with issues. Contact us within 24 hours of delivery.

We offer a loyalty program with points on every purchase. Points can be redeemed for discounts on future orders.

Reach us via email, phone 98205313, or our website’s live chat feature.

We aim to respond to all inquiries within 1 hour. Mon - Sun 10am to 10pm

We value your feedback and invite you to share your experience via our contact page.