Frequently Asked Questions (FAQs)
1. Product Information
Freshness & Quality
We source our seafood daily from trusted suppliers and ensure it's kept at optimal temperatures to maintain freshness.
Product Origin
Our seafood comes from sustainable fisheries in Japan, Indonesia, Malaysia, China, and other regions.
Processing
Most of our products are pre-cleaned, descaled, and ready for cooking.
Sustainability
We prioritize sustainable sourcing to protect marine life and ecosystems.
Order Packing
Our orders are carefully packed in foam boxes and securely sealed with ice packs.
2. Ordering Process
Order Changes
You can modify or cancel your order within 1 hour of placing it by contacting our customer service.
Bulk Orders
Yes, we offer discounts on bulk orders. Contact us 98205313 for more details.
Custom Requests
Yes, please specify any request in the order notes, we will try our best to assist on the request.
Order Confirmation
You’ll receive an email confirmation with your order details as soon as your purchase is successful.
3. Shipping & Delivery
Delivery Zones
We deliver everywhere across Singapore.
Delivery Fees
Delivery is free for orders above $60. For orders below $60, a fee of $8 applies.
Delivery Schedule
We deliver from Monday to Saturday, 12 PM to 5 PM.
Same-Day Delivery
No, we would need time to prepare the order and delivery usually takes 1 - 3 working days.
If I order today, when will I receive it?
If you place an order from Monday to Friday before 4 pm, it will be delivered on the next business day, between 12 pm to 5 pm. However, if you order after 4 pm on a Friday, your delivery will be scheduled for the following Monday, between 12 pm and 5 pm.
Can I schedule my delivery?
Certainly! You have the flexibility to schedule your delivery up to one week in advance. Simply include your request in the order remarks, and we will make the necessary arrangements accordingly.
If you deliver and no one is at home, how?
Rest assured, we've got a dedicated team to keep you informed when your order has been successfully delivered and left right outside your door. Your items will be securely packed in a foam box with ice packs and sealed, ensuring that they can stay fresh for 4-6 hours before any defrosting begins. Your satisfaction and peace of mind are our top priorities.
Can I self collect?
We regret to inform you that we do not provide a self-collection option. Our facility is a warehouse that is not easily accessible, making it inconvenient for customers to visit. The lack of nearby MRT stations, limited bus services with overcrowded conditions, and a shortage of parking spaces contribute to this inconvenience. Therefore, we recommend relying on our delivery services for a more hassle-free experience.
4. Payment & Promotions
Accepted Payments
We accept credit cards, PayNow, and Grabpay.
Payment Issues
If your payment fails, try using a different method or contact customer service.
Applying Discounts
Enter your discount code at checkout, and the discount will be automatically applied.
Refund Policy
We offer refunds or replacements for orders with issues. Contact us within 24 hours of delivery.
Loyalty Program
We offer a loyalty program with points on every purchase. Points can be redeemed for discounts on future orders.
5. Customer Support
Contact Methods
Reach us via email, phone 98205313, or our website’s live chat feature.
Response Time
We aim to respond to all inquiries within 1 hour. Mon - Sun 10am to 10pm
Feedback
We value your feedback and invite you to share your experience via our contact page.